After getting into a new hobby with Postcrossing in October last year I’ve been sending out postcards regularly almost every week except the weeks when I’ve been away, but early on in the hobby I found that the young man in my local post office would insist on printing out parcel labels and sticking them on the cards instead of using normal stamps. As I only use postcards of regular size these larger labels have often covered up some of the writing or the unique identification number, something I’ve not been happy with, although if the older guy in there served me he would use, or give me, the proper stamps. So to avoid getting printed labels I’ve used other post offices in the town and never had a problem, I’ve always been given the stamps.
Just before Christmas I went to my local post office as it was more convenient at the time, the older guy served me and I got the normal stamps for my cards, however just this morning I went in again with two more cards and even though I specifically asked for the stamps the younger guy insisted on printing out the parcel labels – it very much seemed as if he was just too lazy to get the book and take the required stamps out of it so I refused the labels and brought the cards back home. As it’s only this post office I have a problem with I was so annoyed that I emailed Customer Services with a complaint –
I wish to complain about a particular service at the ***** post office at *****Road, Bolton, BL***
I am a member of Postcrossing and send out 2 to 4 postcards every week to various people in other countries at a cost of £1.25 each but when I use this post office, which is the nearest to my home, the young man who serves in there insists on printing out a parcel label for each one instead of sticking on or giving me the normal stamps. Unfortunately the labels very often cover the cards’ unique identification numbers or other writing, or they are doubled over and left sticking up at the top, all of which I’m not happy with.
The older man in this post office has always given me the stamps on previous occasions so I know they are available, but only today I went in and *though I specifically asked for the stamps the younger one wanted to print out the labels* – this seems to me like he is just too lazy to get the required stamps out of the book. I have used other post offices in the town and never ever had this problem, I always get the proper stamps, so surely printing out labels is not the norm?
As this is the nearest post office to me I use it regularly but if this is the sort of service which is given then I will be taking my custom elsewhere in the future.
I didn’t expect a reply for a few days but I got a return email only an hour or so later –
Thank you for your email about your experience at the *****Post Office branch. I’m sorry to hear that you’re unhappy with an aspect of the service you receive in the above branch as here at the Post Office we take great pride in providing excellent care and service to all our customers.
I can confirm that if a branch doesn’t have specific values of stamps available to cover the postage cost of an item they would be expected to produce a postage label instead. *As an alternative, customers can purchase specific value stamps and apply them to their items themselves*. It may be worth mentioning this next time you visit the *****branch, as if they don’t have the stamps required in stock they can order them at any time to replenish their supply.
Thank you again for taking the time to bring this to our attention and please accept our sincere apologies for any frustration or concern you may have been caused.
Now although this reply does explain why postage labels are sometimes used instead of stamps, and I can understand that if it really is the case, I feel it rather ignores the main issue, in that even when I ask for the stamps I still get printed labels from the one particular person in that one branch – I’ve put the significant part of my complaint and of the reply in asterisks as I feel that the matter has been completely glossed over. I would have at least expected to read something along the lines of “this matter will be brought to the attention of that branch’s staff” but this seems to be more of a stock reply rather than an assurance that my complaint will be dealt with appropriately.
Maybe I’m expecting too much but to be honest this situation has occurred so many times in the past that today was the last straw, and no matter how close to home that particular post office is I’ll be going elsewhere every time from now on.