Yesterday (Monday) Michael decided he was going back to Ireland asap as it’s a distant cousin’s birthday tomorrow and he didn’t want to miss out on a really good ‘do’, so off he went into town to book himself on the Holyhead/Dublin night ferry with the relevant coach connections at each end, only to find that the coach places at this end were fully booked and he couldn’t go. Now under normal circumstances he could have got himself to Holyhead by train and got on the ferry as a foot passenger but as from last Saturday our local station is closed for two weeks while the main Manchester/Preston line is being electrified; although alternative bus services to Manchester are being provided it would have been far too much hassle to do it that way, certainly on the last minute, so he decided he would fly instead. At least that way he would be in Roscrea in just a few short hours and on the same day.
Checking the flight availability online showed there was no way he could have gone that day as even a late evening flight cost almost £200 one way and he certainly didn’t want to pay that much, however I managed to find a flight leaving Manchester at 3.15pm today for a more reasonable £84 and a return flight next Tuesday evening for £79. As all his details are saved in his online Ryanair account/journey planner the booking procedure and payment was straightforward and within a few minutes I got a confirmation email with a flight reservation number. Thinking that I may as well check him in and print out the boarding passes straight away I clicked on the ‘check in now’ link in the email – and that’s where the fun began.
Although the return journey was showing up and I was able to print out the boarding pass for it there was no boarding pass showing up for the outward journey and it actually said ‘this flight departed on August 15th’. So I’m now thinking I’ve somehow got the wrong date but checks on three calendars, my phone and the pc told me that it was still only the 14th so why the strange message? Three separate attempts to check in and get the boarding pass resulted in the same message each time so eventually I found a number for Ryanair customer services and phoned them – and that’s when I almost lost the will to live.
Having explained the problem to the woman at the other end of the phone (who’s first language obviously wasn’t English) she asked me for a few of Michael’s details – and this was the conversation
Her – “Madam, I can see you have checked in for the return flight but you must first check in for the outbound flight before you can get the boarding pass”
Me – “I know that but the system isn’t allowing me to check in, it keeps saying the flight has already departed even though it’s not until tomorrow”
Her – I’m sorry madam, I don’t understand what you are saying. You must check in for your flight before you can get the boarding pass”
Me – “But it isn’t allowing me to check in, even the ‘check in’ button is blanked out”
Her – “I don’t understand what you are telling me. What is your flight reservation number madam?”
Me – “It’s 14**GR”
Her – “I’m sorry madam, that is not the correct number”
Me – “Well that’s the number in the confirmation email”
Her – “That is not the correct number. The number should begin with a letter”
Me – “Well that’s the only number I’ve got”
Her – “Madam, that is not the correct number. You must first put in the correct reservation number then check in before you can get the boarding pass”
Me – “Look, that’s the only reservation number in the confirmation email. It must be right as I’ve checked in and printed out the boarding pass for the return flight but there is no boarding pass showing up for the outward flight”
Her – “Madam, you will not be able to get the boarding pass until you check in first”
And so it went on….
Now it takes a lot to get me angry but this conversation was just going round and round in circles and I was getting more and more frustrated by the woman’s lack of understanding and a solution to the problem, so I cut the call before I said something nasty to her. Even Michael was getting annoyed just listening to my side of the conversation. The only way round it that I could see would be for Michael to get to the airport well ahead of his flight time and check in at the normal check in desk although this would incur a €50 check in fee, but then he was taking a risk that if the reservation number really was incorrect he may be refused on the flight. By the time my scrambled brain had returned to something like normal it was time for me to go to work so I said I would have one last ditch attempt at customer services when I got back home, and if that failed then I would print out all my information and purposely drive to the airport and hopefully sort it out there.
The second attempt at going through customer services couldn’t have been more different. This time I got a really helpful guy with a softly spoken Irish accent, and within seconds of explaining the problem and giving him all Michael’s details he was telling me that the flight was now checked in and if I logged out of Michael’s account then logged back in again I would find the boarding pass ready for printing. So that’s what I did and sure enough there was the boarding pass – I don’t know what the guy did at his end but it certainly worked. Needless to say Michael was very much relieved when I went in his room and presented him with both boarding passes – and I’ve printed out extra copies just in case. I’m taking him to the airport later on today and all being well he’ll be on the 3.15 flight to Dublin – and I just hope that next time he goes over there, whenever that may be, the online booking system runs with no more problems.
Back towards the end of June Michael, through no fault of his own, managed to accidentally break his ankle, resulting in a trip to A & E . X-rays showed it was a very bad break and he came out on crutches and wearing a supporting boot strapped up his leg, with an appointment to go back for another x-ray six days later when it would be decided if he needed a plaster cast or not. He came back from that appointment still with the boot on, another appointment for the following week and some medication which he had to inject himself with to prevent a DVT – that was assuming he did nothing but sit or lie and rest, however within minutes of getting back home he decided he was going to Ireland that night!
So in spite of having other things to do (I was having a weekend away myself and needed to sort things out) I spent the next hour or so on the pc, organising his journey. He couldn’t fly out as he needed a doctor’s note authorising the syringes he had so I booked him on the Holyhead to Dublin night ferry with coach connections at both ends then a flight back from Dublin to Manchester the evening before his next hospital appointment the following Friday. He had already left home when I got back from work that evening but he rang me at various stages of the journey to let me know he was okay and he arrived safely at the family home in Roscrea the following morning. All went well until the evening he was due to come back home then everything went pear-shaped, producing a string of complicated and confusing events.
The flight back from Dublin on the Thursday was 9.30pm and I’d arranged to pick Michael up from Manchester airport an hour or so later, however at 7.15 he rang me and his first words were “Mum, I’ve messed up”. Now to put you in the picture, over the last few months he’s become friendly with a girl in Roscrea and he’d called to see her before setting off to come home, only to be told by her next door neighbour that she’d had a bad epileptic seizure and had been taken to hospital 35 minutes drive away. As the coach to Dublin passed the hospital where his friend had been taken he’d decided (not very wisely as it turned out) to stop off there to see if she was okay, only to find out when he got there that she’d recovered from her seizure, checked herself out and presumably gone home. By the time he’d come out of the hospital and made his way back to the main road he’d missed the next coach to the airport and hadn’t a cat in hell’s chance of getting there in time for his flight so the only thing he could do was get the next coach back to Roscrea and start again the following day. He would miss his hospital appointment but it could be rearranged.
So once again using the trusty pc and various timetables found on the internet I came up with an alternative. Flying back was now out of the question as Friday and weekend flights are very expensive, so it was decided that he would wait until Saturday and come back on the night ferry; Saturday was also the day when I should have gone to Anglesey but there was no way I was going until I knew Michael was safely back home. Unfortunately there was nowhere in Roscrea where he could make a direct ferry booking, he couldn’t make an internet booking using his phone as for some reason he couldn’t get into the system, and I couldn’t book it for him from here as he would need a printed ticket, so the only thing he could do was get to the ticket office at the bus station in Dublin and make his booking there.
Now not knowing what time the Dublin ticket office closed I suggested that he get the 1pm coach from Roscrea which would get him to Dublin by 3pm, so assuming that the ticket office closed early at maybe 4pm he would be in plenty of time. However, even that didn’t go according to plan; at 1.45pm on the Saturday I got a text ‘Still waiting for coach’ so I rang him. The 1 o’clock coach hadn’t turned up and there was no timetable at the bus stop so yet again I got on the pc to check, only to find that the timetable I was looking at then wasn’t what I’d been looking at the previous day – it had changed overnight and there wasn’t now a coach at 1pm. The next one was 3 o’clock, which got Michael to Dublin bus station a few minutes after 5pm – just five minutes too late for the ticket office! The only thing he could do then was get a taxi to the port and see if he could get on the next ferry as a foot passenger, though he would have to sort out his own way of getting home from Holyhead once he got there.
However, for the first time since all this mess began he actually had a stroke of luck – the young woman in the ticket office got into the booking system and he was booked in on the night ferry for the full journey from there right back home; all he had to do was wait for the coach which would take him onto the ferry then he could relax for the rest of the journey. He did text me at one point ‘Now on ferry, just set sail’ to which I jokingly replied ‘Well don’t get off anywhere!’ and back came the text ‘Even that would be impossible for me now!’ He eventually arrived home just after 7 o’clock on the Sunday morning, the coach having dropped him off at the local Asda store ten minutes walk away – and I don’t think I’ve ever been so relieved to see him.
I finally went to Anglesey two days later than planned, leaving Michael home alone, and he went to his rearranged hospital appointment on the Friday that week. This time his foot was put in a plaster cast which goes halfway to his knee – and on his way back home he stopped off in town and booked himself on the ferry back to Ireland that night! He would have been going anyway as it was his birthday a few days later and he’d already booked the time off work as a holiday so he wasn’t wasting it. The following Tuesday I got back from Anglesey to an empty house and Michael finally arrived back the Sunday afterwards, though even that journey hadn’t been without incident.
For some reason the driver of the coach from Roscrea to Dublin had taken a different route round the city and hadn’t stopped at the main bus station where Michael had to pick up the coach for the ferry; when he realised that the coach was heading towards the docks on the way to the airport he had to ask the driver to stop and let him off. He then had a choice – a taxi back to the bus station and risk missing the ferry coach or onwards to the port. He chose the port, and though he had to wait a while he was able to pick up the ferry coach there. He’s been at home since then but I know he’s planning on going back to Ireland after his next hospital check up at the end of this week; if he does then hopefully things will all go according to plan but if they don’t…..then watch this space!
I arrived home late yesterday afternoon from my holiday on Anglesey; weather-wise the eight days had been a bit of a mixed bag, with two days of rain and a day-and-a-half of grey cloudy sky, but the other days were full of sunshine and blue skies and also quite hot. Other than a few weekenders who arrived last Friday and left on Sunday the camp site was very quiet and I was the only one in the field where I’d chosen to pitch – the peace and quiet were absolutely blissful.
The start of the holiday wasn’t without it’s problems though; if I’d thought that getting a rip in the side of the tent a couple of weeks ago was a disaster then this was a catastrophe of Titanic proportions. I’d got the tent up and was in the process of pegging out the guy lines when it decided to give up the ghost completely – there was a horrendous ripping sound and a huge – and I mean really huge – tear appeared right along the top. The tent was definitely dead this time but luckily I had a back-up plan, which will be explained on my other blog, so it didn’t affect the holiday too much.
My out-and-about days produced plenty of good photos including various animals, birds and flowers, and I even found a couple of places which I’d never been to or seen before. I finally found a beach I’d been looking for for several years and at another beach I managed to get myself cut off by the tide, though fortunately I was able to wade the few yards back to dry land. The dogs had to swim though, and while Poppie was okay with that Sophie wasn’t too impressed. On Monday, armed with a tin of black paint and a couple of artist’s brushes, I took a walk to Tyger’s memorial stone near Rhoscolyn and repainted the faded lettering engraved on it – I really needed a finer brush but it didn’t look too bad, and no doubt by next year it will have faded again so I can do it better next time.
A couple of the grey days were spent on the unsuccessful hunt for a new tent and on one of the days I got a free meal and coffee at the Morrisons cafe in Caernarfon. I also visited my cousin, who I managed to track down at my second attempt, and I spent a good couple of hours with him and his wife, catching up on our respective news over a coffee or two. The sunny days produced some lovely sunsets and glorious colours in the late evening sky and the bedtime dog walks were spent rabbit spotting as there were loads of them hopping about round various parts of the camp site. Early morning yesterday saw me walking the dogs along the nearby beach and at only 6.30am we had the whole place to ourselves; after breakfast a final fling before packing up to come home was a photography walk round Parys Mountain.
With well over 200 photos taken during the eight day holiday, and the hot sunny days making up for the dull ones, my much-needed time away was very enjoyable in spite of the tent giving up the ghost at the start. My back-up plan had worked out well enough that the demise of the tent didn’t really spoil things so all in all it was a good holiday. Now all I have to do is sort out my photos and update my other blog – it may take a while!
Tomorrow morning (Monday) I’ll finally be leaving for my usual summer camping holiday on Anglesey. I should really have gone early yesterday morning but a very mentally taxing couple of days where I felt like my brain was going to explode and shower the whole area with mush has meant that my trip has been somewhat delayed. The van is all packed up – in fact it was never unpacked from last weekend, I’ve just added a few more things to what was already in there – so all I have to do now is put my personal stuff in and I’m away.
To be honest, just at the moment I’m so tired I don’t really feel like going anywhere but I’ve been looking forward to this holiday and I need it so come hell or high water I’ll be on the road sometime tomorrow. I’ll be gone for eight days and I won’t have any internet access but when I get back I’ll write about the events of the last few days – and be warned, it’s a long story!
I arrived back yesterday afternoon from the bank holiday weekend spent at Felin Uchaf, the quiet little camp site I went to at Easter, and though I wish I could say it had been a great weekend I can’t, as yet again the great British weather destroyed most of my plans. After days of hot sunshine and blue skies right up to last Friday the long weekend was, for me at least, a mixture of light drizzle, torrential rain, mist and grey skies, with the sun finally putting in a short appearance late on Sunday afternoon. I still managed to get out and about with the camera but not to where I really wanted to go, and several of the photos I took on Monday were ruined by raindrops on the camera lens even though I was sheltering under an umbrella. Needless to say, now I’m back at work the weather today has been absolutely glorious!
I took just 68 shots over the three days – that number would have been a lot more in good weather – and nine of those were totally ruined by the rain. My ‘tigermousetales’ blog will soon be updated with a full account of the weekend and the best of the rest will find their way onto there, however here’s a few smaller versions as an example.